{"id":35950,"date":"2025-10-01T15:22:43","date_gmt":"2025-10-01T15:22:43","guid":{"rendered":"https:\/\/www.synbird.com\/fr\/?page_id=35950"},"modified":"2026-09-09T07:29:33","modified_gmt":"2026-09-09T07:29:33","slug":"mairie-de-orthez","status":"publish","type":"page","link":"https:\/\/www.synbird.com\/fr\/avis-cas-clients\/mairie-de-orthez\/","title":{"rendered":"Mairie de Orthez"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tCas client\n\t\t\t\t\t<\/p>

Inscriptions en ligne pour les services municipaux : <\/br>le cas de la mairie d'Orthez<\/span><\/h1>\t\t\t\t
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Comment la mairie d\u2019Orthez simplifie les inscriptions aux services municipaux en ligne ?<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tPiscine, \n\nEducation, \n\nSport, \n\nJeunes, \n\nM\u00e9diath\u00e8ques, \n\nCommunication, \n\nCCAS \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Simplifier les inscriptions aux services municipaux gr\u00e2ce \u00e0 une plateforme en ligne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tD\u00e9couvrez comment la mairie d\u2019Orthez a r\u00e9ussi \u00e0 moderniser son site pour offrir un v\u00e9ritable guichet en ligne aux habitants, gr\u00e2ce \u00e0 SynBird et Linscription.com.\n\t\t\t\t\t<\/p>


Pourquoi la mairie d\u2019Orthez a choisi de d\u00e9mat\u00e9rialiser les inscriptions aux services municipaux<\/h3>\t\t\t\t
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La Ville d\u2019Orthez<\/a> souhaitait offrir aux habitants un v\u00e9ritable guichet en ligne, au-del\u00e0 d\u2019un simple site d\u2019information. L\u2019objectif : leur permettre de g\u00e9rer facilement leurs inscriptions aux services municipaux<\/a> (sport, piscine, m\u00e9diath\u00e8que, \u00e9ducation, jeunesse\u2026) sans avoir \u00e0 se d\u00e9placer.<\/p>\n

La collectivit\u00e9 a choisi la solution Linscription.com par SynBird pour la qualit\u00e9 de l\u2019accompagnement et la confiance d\u00e9j\u00e0 \u00e9tablie avec SynBird, notamment sur le module de rendez-vous.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Une solution pour faciliter les d\u00e9marches des habitants<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\t\tProgrammer une d\u00e9mo\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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L\u2019utilisation de Linscription.com par SynBird<\/a> a permis \u00e0 la Ville d\u2019Orthez de transformer son site en une plateforme intuitive, de centraliser les inscriptions aux services municipaux et de faciliter la gestion des d\u00e9marches pour les familles et les habitants<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Pourquoi Orthez a choisi une solution <\/br>de gestion des inscriptions en ligne ?<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n Inscriptions en ligne <\/p>\n \t\t \t

chaque service dispose de son propre compte et cr\u00e9e ses mod\u00e8les d\u2019inscription.\n<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Paiement en ligne <\/p>\n \t\t \t

les usagers peuvent r\u00e9gler leurs inscriptions directement sur la plateforme. \n
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\n Gestion multi-services <\/p>\n \t\t \t

8 services impliqu\u00e9s \u2013 piscine, \u00e9ducation, sport, jeunesse, m\u00e9diath\u00e8ques, communication, CCAS\u2026.
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\n Suivi et accompagnement <\/p>\n \t\t \t

mise en \u0153uvre rapide, formations en mars, lancement et prise en main interne avant l\u2019\u00e9t\u00e9 2025.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n Relais sur le site municipal <\/p>\n \t\t \t

int\u00e9gration directe qui facilite l\u2019acc\u00e8s aux d\u00e9marches.
<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tCe qui a \u00e9t\u00e9 appr\u00e9ci\u00e9 \u2665\n\t\t\t\t\t<\/p>

Un d\u00e9ploiement r\u00e9ussi gr\u00e2ce \u00e0 l\u2019accompagnement et \u00e0 la formation<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\"L<\/span>e chef de projet<\/span> a su tout de suite<\/span> accompagner<\/span> les \u00e9quipes<\/span>, r\u00e9pondre rapidement <\/span>aux<\/span> demandes et former <\/span>les effectifs<\/span>.\" <\/span><\/span><\/p>\n

Mme Robert<\/span>, Responsable de l\u2019infographie du site internet, de l\u2019application de la ville et gestionnaire de l\u2019int\u00e9gration des formulaires d\u2019inscription en ligne sur le site,<\/span>\u00a0<\/span>a <\/span>par la suite<\/span> pu <\/span>guid<\/span>er ses coll\u00e8gues<\/span> dans le d\u00e9ploiement. L\u2019outil est intuitif, mais les formations ont \u00e9t\u00e9 utiles pour <\/span>une bonne prise en main et faire le tour des fonctionnalit\u00e9s<\/span>. <\/span><\/span><\/p>\n

Aujourd\u2019hui, <\/span>Orthez peut<\/span> offrir aux habitants des d\u00e9marches plus simples et modernes.\u00a0<\/span><\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tD\u00e9couvrir\n\t\t\t\t\t<\/h6>

Une suite logicielle adapt\u00e9e<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\n\t\t\t\t\tDiscuter avec notre \u00e9quipe\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\tD\u00e9couvrir\n\t\t\t\t\t<\/p>

Une suite logicielle adapt\u00e9e<\/h2>\t\t\t\t
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SynBird propose des solutions logicielles d\u00e9di\u00e9es \u00e0 la gestion des rdvs<\/a>, des files d\u2019attente<\/a>, des d\u00e9marches<\/a> et des inscriptions en ligne<\/a>. Une suite compl\u00e8te d\u2019outils con\u00e7ue pour centraliser les demandes, automatiser les processus et am\u00e9liorer durablement la relation usager<\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\n\t\t\t\t\tProgrammer une d\u00e9mo\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\tB\u00e9n\u00e9fices\n\t\t\t\t\t<\/p>

Quels r\u00e9sultats pour la mairie et les habitants d\u2019Orthez ?<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Inscriptions effectu\u00e9es en ligne, m\u00eame en p\u00e9riode de vacances, <\/span>de fermeture, <\/span>sans passer par un guichet.<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Souplesse et autonomie<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Chaque service g\u00e8re ses propres quotas, mod\u00e8les et suivis d\u2019inscriptions.<\/span><\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Fiabilit\u00e9<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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suivi des paiements et gestion des r\u00e9clamations simplifi\u00e9s.<\/span><\/span>\u00a0<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n
\n\n \n
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\n \n \n Modernisation r\u00e9ussie<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
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Le site est devenu un outil de services interactif et non plus uniquement d\u2019information.<\/span><\/span>\u00a0<\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Gestion des participants <\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
\n\n
\n

Facilit\u00e9 d\u2019extraction des listes d\u2019inscrits et gestion des communications possible via l\u2019outil, m\u00eame si cela reste peu exploit\u00e9 \u00e0 ce jour<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

\n
\n \n \n Adoption progressive des services<\/span>\n\n \n
\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Une fr\u00e9quentation des visiteurs parfois concentr\u00e9e \u00e0 la derni\u00e8re minute, mais des \u00e9chos globalement positifs. Les habitants s\u2019habituent progressivement \u00e0 cette nouvelle organisation, alors qu\u2019auparavant les inscriptions se faisaient sur rendez-vous sur une p\u00e9riode pr\u00e9cise.<\/span><\/span><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Cas client Inscriptions en ligne pour les services municipaux : le cas de la mairie d’Orthez Comment la mairie d\u2019Orthez simplifie les inscriptions aux services municipaux en ligne ? Secteur Mairie O\u00f9 Pyr\u00e9n\u00e9es-Atlantiques P\u00e9rim\u00e8tre Piscine, Education, Sport, Jeunes, M\u00e9diath\u00e8ques, Communication, CCAS Services concern\u00e9s 8 Nombre d’habitants 10 800 Simplifier les inscriptions aux services municipaux gr\u00e2ce […]<\/p>\n","protected":false},"author":8,"featured_media":38515,"parent":24917,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-35950","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nInscriptions en ligne aux services municipaux : Cas client Mairie d\u2019Orthez<\/title>\n<meta name=\"description\" content=\"La mairie d\u2019Orthez simplifie les inscriptions aux services municipaux avec une plateforme en ligne pens\u00e9e pour les collectivit\u00e9s.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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