{"id":26104,"date":"2023-04-04T14:57:00","date_gmt":"2023-04-04T14:57:00","guid":{"rendered":"http:\/\/synbird.devmoon.fr\/?p=26104"},"modified":"2026-04-24T11:54:08","modified_gmt":"2026-04-24T11:54:08","slug":"meler-accueil-numerique-et-accueil-physique-en-mairie","status":"publish","type":"post","link":"https:\/\/www.synbird.com\/fr\/meler-accueil-numerique-et-accueil-physique-en-mairie\/","title":{"rendered":"M\u00ealer num\u00e9rique et physique, la d\u00e9marche d&#8217;accueil transversal \u00e0 la mairie du Castanet Tolosan"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Le 22 mars dernier, SynBird \u00e9tait partenaire de l&#8217;\u00e9v\u00e9nement annuel du Forum des Interconnect\u00e9s qui se d\u00e9roulait \u00e0 Toulouse. A cette occasion, l&#8217;\u00e9quipe a pu convier la mairie du Castanet Tolosan \u00e0 venir faire son retour d&#8217;exp\u00e9rience lors d&#8217;un atelier sur la probl\u00e9matique suivante : comment peut-on allier num\u00e9rique et physique pour am\u00e9liorer l&#8217;accueil aux usagers ?&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Madame Carri\u00e9, Cheffe de Service, Relations citoyens et citoyennes, et Madame Collignon, Charg\u00e9e de mission facilitation, organisation et m\u00e9thodes, ont t\u00e9moign\u00e9 pendant 40 minutes sur leur accueil 3.0 aux c\u00f4t\u00e9s de Julien de Nomazy, Pr\u00e9sident de SynBird.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nos deux invit\u00e9es ont alors pu pr\u00e9senter devant l&#8217;auditoire la d\u00e9marche d&#8217;accueil transversal men\u00e9e \u00e0 la mairie du Castanet Tolosan via :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>la mise en place d&#8217;un comit\u00e9 de pilotage d\u00e9di\u00e9\u00a0<\/li>\n\n\n\n<li>la m\u00e9thode centr\u00e9e sur l&#8217;usager<\/li>\n\n\n\n<li>l&#8217;am\u00e9lioration de l&#8217;exp\u00e9rience d&#8217;accueil pour chaque persona identifi\u00e9<\/li>\n\n\n\n<li>l&#8217;investigation &#8220;polici\u00e8re&#8221; et les enqu\u00eates myst\u00e8re\u00a0<\/li>\n\n\n\n<li>la participation au Barom\u00e8tre Exp\u00e9rience Citoyen AFNOR, 4e position en 2020<\/li>\n\n\n\n<li>l&#8217;optimisation et la rationalisation des outils \u00e0 disposition<\/li>\n\n\n\n<li>leurs rendez-vous non honor\u00e9s en baisse avec moins de 5% en 2023 contre 17% avant le d\u00e9ploiement de l&#8217;<a href=\"https:\/\/www.synbird.com\/fr\/logiciel-mairie-collectivite\/\">outil par SynBird.<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9couvrez l&#8217;int\u00e9gralit\u00e9 de l&#8217;atelier sur notre cha\u00eene Youtube :<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Atelier &quot;accueil 3.0&quot; par SynBird et Castanet-Tolosan, m\u00ealer num\u00e9rique et physique\" width=\"1140\" height=\"641\" src=\"https:\/\/www.youtube.com\/embed\/ZIGzJjQrK1Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Le 22 mars dernier, SynBird \u00e9tait partenaire de l&#8217;\u00e9v\u00e9nement annuel du Forum des Interconnect\u00e9s qui se d\u00e9roulait \u00e0 Toulouse. A cette occasion, l&#8217;\u00e9quipe a pu convier la mairie du Castanet Tolosan \u00e0 venir faire son retour d&#8217;exp\u00e9rience lors d&#8217;un atelier sur la probl\u00e9matique suivante : comment peut-on allier num\u00e9rique et physique pour am\u00e9liorer l&#8217;accueil aux [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":38677,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-26104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-evenements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Castanet Tolosan : M\u00ealer l&#039;accueil num\u00e9rique et physique<\/title>\n<meta name=\"description\" content=\"Le Castanet Tolosan fait son retour d&#039;exp\u00e9rience sur l&#039;accueil 3.0 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