{"id":30239,"date":"2022-03-16T14:20:00","date_gmt":"2022-03-16T14:20:00","guid":{"rendered":"http:\/\/synbird.devmoon.fr\/?p=30239"},"modified":"2024-07-30T13:16:23","modified_gmt":"2024-07-30T13:16:23","slug":"crise-sanitaire-accueil-usagers","status":"publish","type":"post","link":"https:\/\/www.synbird.com\/fr\/crise-sanitaire-accueil-usagers\/","title":{"rendered":"Crise sanitaire et r\u00e9volution dans l&#8217;accueil des usagers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"30239\" class=\"elementor elementor-30239\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79d4ef1 e-flex e-con-boxed e-con e-parent\" data-id=\"79d4ef1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4529e33 elementor-widget elementor-widget-text-editor\" data-id=\"4529e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\">Atelier bonnes pratiques &#8211; LE REPLAY DU 2 ET 3 MARS \u00e0 NANTES \ud83c\udfa4\u00a0<\/h2><p>Personne n\u2019est pass\u00e9 \u00e0 c\u00f4t\u00e9\u2026 Lundi 14 mars 2022 nous avons tous pu \u00f4ter les masques. Et ce, pour notre plus grand plaisir ! L\u2019occasion de revenir sur deux ann\u00e9es d\u2019exp\u00e9rimentation et d\u2019adaptation pendant la pand\u00e9mie et la crise du corona virus \u2026 et plus pr\u00e9cis\u00e9ment pour les collectivit\u00e9s et leur relation aux usagers.<\/p><h3 class=\"wp-block-heading has-huge-font-size\">Quels enseignements la crise sanitaire nous a-t-elle apport\u00e9s ? Quelle r\u00e9volution dans l&#8217;accueil des usagers a-t-elle entra\u00een\u00e9e ?<\/h3><p>\u23f1\ufe0fSi vous avez 30 minutes devant vous, nous vous proposons d\u2019\u00e9couter les propos de\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/ACoAAAYCsxsByE0oeQ1Zdcg3qfLX-GB82dw3A9Y\">Julien de Nomazy<\/a>\u00a0et\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/ACoAABL5heUBEjhYJV9nXNMb1pvMehX7hBc6Eso\">Julie BRETEAU<\/a>\u00a0de la mairie de Niort, c\u2019est parti !\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d95f676 e-flex e-con-boxed e-con e-parent\" data-id=\"d95f676\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ed4b8 elementor-widget elementor-widget-video\" data-id=\"e1ed4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=p1IOAQSV7XY&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cab4fd6 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"cab4fd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;css&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_direction&quot;:&quot;out-in-out&quot;,&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:30,&quot;end&quot;:70}},&quot;motion_fx_range&quot;:&quot;viewport&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdeb63d e-flex e-con-boxed e-con e-parent\" data-id=\"bdeb63d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-add2130 elementor-widget elementor-widget-text-editor\" data-id=\"add2130\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\ud83d\ude0f Pour les plus press\u00e9s voici le compte rendu de l&#8217;\u00e9change<\/p><p>\ud835\ude13\ud835\ude26 \ud835\ude24\ud835\ude30\ud835\ude2f\ud835\ude35\ud835\ude26\ud835\ude39\ud835\ude35\ud835\ude26<br \/>\ud835\uddfa\ud835\uddee\ud835\uddff\ud835\ude00 \ud835\udfee\ud835\udfec\ud835\udfee\ud835\udfec &#8211;\u00a0 L\u2019accueil en collectivit\u00e9 a quasiment \u00e9t\u00e9 r\u00e9duit \u00e0 z\u00e9ro. L\u2019occasion de prendre la situation comme une opportunit\u00e9 pour penser \u00e0 l\u2019\u00e9volution de cet accueil et se r\u00e9inventer.<br \/>D\u00e9veloppements en urgence de l\u2019outil de gestion de rendez-vous : programme d\u2019annulation en masse lors du premier confinement avec le SMS personnalis\u00e9.<br \/>\ud835\uddfa\ud835\uddee\ud835\uddf6 \ud835\udfee\ud835\udfec\ud835\udfee\ud835\udfec &#8211; L\u2019accueil r\u00e9ouvre.<br \/>La folie des rendez-vous : mise en place de cr\u00e9neaux pour acc\u00e9der \u00e0 la d\u00e9ch\u00e8terie, aller \u00e0 la piscine et recevoir des masques et bons d\u2019achat<br \/>\u2192 \ud835\ude0c\ud835\ude37\ud835\ude30\ud835\ude2d\ud835\ude36\ud835\ude35\ud835\ude2a\ud835\ude30\ud835\ude2f \ud835\ude25\ud835\ude26 50\ud835\ude2c \ud835\ude33\ud835\ude26\ud835\ude2f\ud835\ude25\ud835\ude26\ud835\ude3b-\ud835\ude37\ud835\ude30\ud835\ude36\ud835\ude34 \ud835\ude31\ud835\ude22\ud835\ude33 \ud835\ude2e\ud835\ude30\ud835\ude2a\ud835\ude34 \ud835\ude24\ud835\ude30\ud835\ude2e\ud835\ude31\ud835\ude35\ud835\ude22\ud835\ude23\ud835\ude2a\ud835\ude2d\ud835\ude2a\ud835\ude34\u00e9\ud835\ude34 \ud835\ude34\ud835\ude36\ud835\ude33 \ud835\ude1a\ud835\ude3a\ud835\ude2f\ud835\ude09\ud835\ude2a\ud835\ude33\ud835\ude25 \u00e0 300\ud835\ude2c \ud835\ude31\ud835\ude26\ud835\ude2f\ud835\ude25\ud835\ude22\ud835\ude2f\ud835\ude35 \ud835\ude2d\ud835\ude22 \ud835\ude31\ud835\ude22\ud835\ude2f\ud835\ude25\u00e9\ud835\ude2e\ud835\ude2a\ud835\ude26<\/p><p>\ud835\ude13\ud835\ude26\ud835\ude34 \ud835\ude24\ud835\ude30\ud835\ude2f\ud835\ude34\ud835\ude35\ud835\ude22\ud835\ude35\ud835\ude34\u00a0<br \/>\ud83d\udca1Les rendez-vous qui \u00e9taient d\u00e9j\u00e0 dans les m\u0153urs, le sont devenus encore davantage et vont perdurer au-del\u00e0 de cette p\u00e9riode particuli\u00e8re<br \/>\ud83d\udca1Notre rapport sur le fait de faire la queue et d\u2019attendre notre tour pour acc\u00e9der \u00e0 un service a \u00e9t\u00e9 boulevers\u00e9\u00a0<br \/>\ud83d\udca1La crise a acc\u00e9l\u00e9r\u00e9 la mise en place de nouveaux process au sein des collectivit\u00e9s<br \/>\ud83d\udca1La possibilit\u00e9 de faire des visioconf\u00e9rences, de prendre le standard \u00e0 distance et d\u2019augmenter la d\u00e9mat\u00e9rialisation s\u2019est pr\u00e9sent\u00e9 \u00e0 nous<br \/>\ud83d\udca1D\u2019un autre c\u00f4t\u00e9, la fracture num\u00e9rique s\u2019est fait ressentir, nous avons pris conscience qu\u2019une partie de la population n\u2019est pas en mesure de r\u00e9aliser des prises de rendez-vous et d\u00e9marches en ligne ou doit \u00eatre accompagn\u00e9e\u00a0<br \/>\ud83d\udca1Un outil digital simple et intuitif est compl\u00e9mentaire des agents dans les collectivit\u00e9s\u00a0<br \/>Il permet par exemple d\u2019augmenter de 25% les titres d\u2019identit\u00e9 d\u00e9livr\u00e9s \u00e0 effectif constant. \u00c0 savoir qu\u2019une prise de rendez-vous par t\u00e9l\u00e9phone dure 7 min en moyenne, l\u2019outil permet de lib\u00e9rer du temps utile pour les agents afin de mieux accueillir ceux qui en ont besoin\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atelier bonnes pratiques &#8211; LE REPLAY DU 2 ET 3 MARS \u00e0 NANTES \ud83c\udfa4\u00a0 Personne n\u2019est pass\u00e9 \u00e0 c\u00f4t\u00e9\u2026 Lundi 14 mars 2022 nous avons tous pu \u00f4ter les masques. Et ce, pour notre plus grand plaisir ! L\u2019occasion de revenir sur deux ann\u00e9es d\u2019exp\u00e9rimentation et d\u2019adaptation pendant la pand\u00e9mie et la crise du corona [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[45],"tags":[],"class_list":["post-30239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-evenements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Crise sanitaire et r\u00e9volution dans l&#039;accueil des usagers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synbird.com\/fr\/crise-sanitaire-accueil-usagers\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crise sanitaire et r\u00e9volution dans l&#039;accueil des usagers\" \/>\n<meta property=\"og:description\" content=\"Atelier bonnes pratiques &#8211; LE REPLAY DU 2 ET 3 MARS \u00e0 NANTES \ud83c\udfa4\u00a0 Personne n\u2019est pass\u00e9 \u00e0 c\u00f4t\u00e9\u2026 Lundi 14 mars 2022 nous avons tous pu \u00f4ter les masques. 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L\u2019occasion de revenir sur deux ann\u00e9es d\u2019exp\u00e9rimentation et d\u2019adaptation pendant la pand\u00e9mie et la crise du corona [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synbird.com\/fr\/crise-sanitaire-accueil-usagers\/\" \/>\n<meta property=\"og:site_name\" content=\"SynBird, solution logicielle\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-16T14:20:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-30T13:16:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2022\/03\/Niort-2-1024x683.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin82634638\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" 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