{"id":35549,"date":"2025-07-09T09:25:46","date_gmt":"2025-07-09T09:25:46","guid":{"rendered":"https:\/\/www.synbird.com\/fr\/?p=35549"},"modified":"2026-04-24T09:24:35","modified_gmt":"2026-04-24T09:24:35","slug":"enquete-post-visite-qualite-accueil","status":"publish","type":"post","link":"https:\/\/www.synbird.com\/fr\/enquete-post-visite-qualite-accueil\/","title":{"rendered":"Comment l\u2019enqu\u00eate post-visite peut transformer votre qualit\u00e9 d&#8217;accueil ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"35549\" class=\"elementor elementor-35549\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4af34f5 e-flex e-con-boxed e-con e-parent\" data-id=\"4af34f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21aa6d7 elementor-widget elementor-widget-heading\" data-id=\"21aa6d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 bonnes raisons d\u2019activer l\u2019enqu\u00eate post-visite dans votre service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a61c38c elementor-widget elementor-widget-text-editor\" data-id=\"a61c38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"158\" data-end=\"429\">La qualit\u00e9 d\u2019accueil est un enjeu majeur pour toutes les collectivit\u00e9s. Pour progresser, encore faut-il \u00e9couter les usagers et savoir comment ils per\u00e7oivent leur exp\u00e9rience. La nouvelle fonctionnalit\u00e9 d\u2019enqu\u00eate post-visite sur<a href=\"https:\/\/www.synbird.com\/fr\/files-attente\/\"> le module d&#8217;accueil et de file d&#8217;attente<\/a> vous permet d\u2019agir simplement et efficacement.<\/p><p data-start=\"431\" data-end=\"695\"><strong data-start=\"433\" data-end=\"490\">1. Mesurer la satisfaction et identifier les attentes<\/strong><br data-start=\"490\" data-end=\"493\" \/>Apr\u00e8s chaque passage, une enqu\u00eate est envoy\u00e9e automatiquement en lien avec la file d\u2019attente. Vous recueillez ainsi des avis concrets pour mesurer la satisfaction et rep\u00e9rer les points d\u2019am\u00e9lioration.<\/p><p data-start=\"697\" data-end=\"932\"><strong data-start=\"699\" data-end=\"742\">2. Visualiser les retours en temps r\u00e9el<\/strong><br data-start=\"742\" data-end=\"745\" \/>Les r\u00e9ponses des usagers et visiteurs une fois d\u00e9pos\u00e9e apparaissent dans l\u2019agenda, sous forme d\u2019indicateurs visuels clairs et d\u00e9finis dans les rendez-vous. Vous identifiez facilement les rendez-vous r\u00e9ussis et ceux qui n\u00e9cessitent un suivi particulier.<\/p><p data-start=\"934\" data-end=\"1207\"><strong data-start=\"936\" data-end=\"990\">3. Am\u00e9liorer l\u2019accueil gr\u00e2ce aux retours collect\u00e9s<\/strong><br data-start=\"990\" data-end=\"993\" \/>Ces donn\u00e9es, disponibles \u00e0 l&#8217;export, sont pr\u00e9cieuses pour valoriser vos \u00e9quipes, ajuster vos pratiques et recontacter les usagers insatisfaits si n\u00e9cessaire. Vous capitalisez sur chaque retour pour renforcer la qualit\u00e9 du service public.<\/p><p data-start=\"1209\" data-end=\"1371\">\ud83d\udcc5 <strong data-start=\"1212\" data-end=\"1229\">D\u00e8s septembre<\/strong>, vous pourrez activer l\u2019envoi d\u2019enqu\u00eates en mode automatique -actuellement d\u00e9clench\u00e9 manuellement par un agent- pour aller de pair avec l\u2019organisation de votre service.<\/p><p data-start=\"1373\" data-end=\"1484\"><a href=\"https:\/\/www.synbird.com\/fr\/contact\/\">Envie d\u2019en savoir plus ?<\/a> Notre \u00e9quipe vous accompagne dans la mise en place de cette nouvelle fonctionnalit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Activez l\u2019enqu\u00eate post-visite pour mesurer la satisfaction de vos usagers apr\u00e8s chaque rendez-vous, visualiser les retours et am\u00e9liorer l\u2019accueil.<\/p>\n","protected":false},"author":8,"featured_media":38692,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[42,43],"tags":[],"class_list":["post-35549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accompagnement","category-innovation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment l\u2019enqu\u00eate post-visite peut transformer votre qualit\u00e9 d&#039;accueil ? - SynBird, solution logicielle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synbird.com\/fr\/enquete-post-visite-qualite-accueil\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment l\u2019enqu\u00eate post-visite peut transformer votre qualit\u00e9 d&#039;accueil ? - SynBird, solution logicielle\" \/>\n<meta property=\"og:description\" content=\"Activez l\u2019enqu\u00eate post-visite pour mesurer la satisfaction de vos usagers apr\u00e8s chaque rendez-vous, visualiser les retours et am\u00e9liorer l\u2019accueil.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synbird.com\/fr\/enquete-post-visite-qualite-accueil\/\" \/>\n<meta property=\"og:site_name\" content=\"SynBird, solution logicielle\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-09T09:25:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-24T09:24:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Gabarit-image-blog-6.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Juliette\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Juliette\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/enquete-post-visite-qualite-accueil\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/enquete-post-visite-qualite-accueil\\\/\"},\"author\":{\"name\":\"Juliette\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdfce76bcd919b111c391e028edc0339\"},\"headline\":\"Comment l\u2019enqu\u00eate post-visite peut transformer votre qualit\u00e9 d&#8217;accueil ?\",\"datePublished\":\"2025-07-09T09:25:46+00:00\",\"dateModified\":\"2026-04-24T09:24:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/enquete-post-visite-qualite-accueil\\\/\"},\"wordCount\":263,\"image\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/enquete-post-visite-qualite-accueil\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/Gabarit-image-blog-6.webp\",\"articleSection\":[\"Accompagnement\",\"Innovation\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/enquete-post-visite-qualite-accueil\\\/\",\"url\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/enquete-post-visite-qualite-accueil\\\/\",\"name\":\"Comment l\u2019enqu\u00eate post-visite peut transformer votre qualit\u00e9 d'accueil ? 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