{"id":36699,"date":"2025-11-12T15:17:08","date_gmt":"2025-11-12T15:17:08","guid":{"rendered":"https:\/\/www.synbird.com\/fr\/?p=36699"},"modified":"2026-10-02T12:31:24","modified_gmt":"2026-10-02T12:31:24","slug":"rencontres-accueil-relation-usagers-nantes-2025-par-idealco","status":"publish","type":"post","link":"https:\/\/www.synbird.com\/fr\/rencontres-accueil-relation-usagers-nantes-2025-par-idealco\/","title":{"rendered":"Rencontres nationales Accueil &#038; Relation Usagers, Nantes 2025 par Idealco"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"36699\" class=\"elementor elementor-36699\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-941370f e-flex e-con-boxed e-con e-parent\" data-id=\"941370f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e047ed2 elementor-widget elementor-widget-post-info\" data-id=\"e047ed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-8eda730 elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/author\/juliettesynbird-com\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-user-circle\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tJuliette Lognon\u00e9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-40eba0a elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/2025\/11\/12\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>12\/11\/2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1b0c0 elementor-widget elementor-widget-heading\" data-id=\"6e1b0c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SynBird fait partie des partenaires pr\u00e9sents<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-531b80d e-flex e-con-boxed e-con e-parent\" data-id=\"531b80d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebf43c elementor-widget elementor-widget-text-editor\" data-id=\"2ebf43c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"242\" data-end=\"510\">Les <strong data-start=\"246\" data-end=\"272\">26 et 27 novembre 2025<\/strong>, la <strong data-start=\"277\" data-end=\"307\">Cit\u00e9 des Congr\u00e8s de Nantes<\/strong> accueillera la 12\u1d49 \u00e9dition des <strong data-start=\"339\" data-end=\"397\">Rencontres nationales Accueil &amp; Relation Usagers (ARU)<\/strong> : le rendez-vous incontournable pour toutes les collectivit\u00e9s engag\u00e9es dans l\u2019am\u00e9lioration du parcours usager.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c84c89f e-flex e-con-boxed e-con e-parent\" data-id=\"c84c89f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-858c1a3 elementor-widget elementor-widget-heading\" data-id=\"858c1a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi venir \u00e0 l\u2019\u00e9v\u00e9nement ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d29f48 elementor-widget elementor-widget-text-editor\" data-id=\"0d29f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"100\" data-end=\"411\">\ud83d\udc49 <strong data-start=\"556\" data-end=\"570\">S\u2019inspirer<\/strong> : d\u00e9couvrez des retours d\u2019exp\u00e9rience concrets et innovants sur la transformation de la relation usager.<br data-start=\"674\" data-end=\"677\" \/>\ud83d\udc49 <strong data-start=\"680\" data-end=\"692\">\u00c9changer<\/strong> : rencontrez vos pairs, partagez vos pratiques et vos enjeux autour de l\u2019accueil, du num\u00e9rique et de la qualit\u00e9 de service.<br data-start=\"816\" data-end=\"819\" \/>\ud83d\udc49 <strong data-start=\"822\" data-end=\"835\">D\u00e9couvrir<\/strong> : explorez les solutions num\u00e9riques qui simplifient la vie des usagers et facilitent le travail des agents.<br data-start=\"943\" data-end=\"946\" \/>\ud83d\udc49 <strong data-start=\"949\" data-end=\"969\">Avancer ensemble<\/strong> : co-construisez les services publics de demain, plus proches, plus efficaces et plus humains.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c3978a6 e-flex e-con-boxed e-con e-parent\" data-id=\"c3978a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3328e98 elementor-widget elementor-widget-heading\" data-id=\"3328e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ne manquez pas l'atelier avec Ch\u00e2teauroux !<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65e96f2 elementor-widget elementor-widget-text-editor\" data-id=\"65e96f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"group-field group-field\"><span class=\"fieldval\"><span class=\"fieldtext\">Construire un parcours usager fluide entre efficacit\u00e9 num\u00e9rique et proximit\u00e9 humaine<\/span><\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82b384b elementor-widget elementor-widget-text-editor\" data-id=\"82b384b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1118\" data-end=\"1402\"><strong data-start=\"1118\" data-end=\"1146\">Jeudi 27 novembre \u00e0 9h00<\/strong>\u00a0<br data-start=\"1206\" data-end=\"1209\" \/>Madame <strong data-start=\"1216\" data-end=\"1236\">V\u00e9ronique Brahic<\/strong>, Responsable Relation Usagers et Qualit\u00e9 \u00e0 la m\u00e9tropole, partagera son <strong data-start=\"1293\" data-end=\"1350\">retour d\u2019exp\u00e9rience sur la refonte du parcours usager<\/strong>, entre outils num\u00e9riques et proximit\u00e9 de terrain. L\u2019atelier sera co-anim\u00e9 par <strong data-start=\"1432\" data-end=\"1460\">Fran\u00e7ois-Xavier Devineau<\/strong>, Directeur commercial de SynBird.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad28a7 elementor-widget elementor-widget-heading\" data-id=\"5ad28a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rendez-vous les 26 et 27 novembre 2025 \u00e0 Nantes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb51ba elementor-widget elementor-widget-text-editor\" data-id=\"feb51ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1503\" data-end=\"1727\">Inscription et informations : <a href=\"https:\/\/www.rencontres-accueil-usagers.fr\/\" target=\"_blank\" rel=\"noopener\">sur le lien suivant.<\/a><\/p><p>Baptiste MARQUEZ et Th\u00e9o BARGADA, r\u00e9f\u00e9rents commerciaux, seront aussi pr\u00e9sents lors de l&#8217;\u00e9v\u00e9nement pour vous rencontrer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SynBird fait partie des partenaires pr\u00e9sents Les 26 et 27 novembre 2025, la Cit\u00e9 des Congr\u00e8s de Nantes accueillera la 12\u1d49 \u00e9dition des Rencontres nationales Accueil &amp; Relation Usagers (ARU) : le rendez-vous incontournable pour toutes les collectivit\u00e9s engag\u00e9es dans l\u2019am\u00e9lioration du parcours usager. Pourquoi venir \u00e0 l\u2019\u00e9v\u00e9nement ? \ud83d\udc49 S\u2019inspirer : d\u00e9couvrez des retours [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":38401,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[41,45],"tags":[],"class_list":["post-36699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","category-evenements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rencontres nationales Accueil &amp; Relation Usagers, Nantes 2025 par Idealco<\/title>\n<meta name=\"description\" content=\"Rencontrons-nous \u00e0 Nantes \u00e0 l\u2019occasion de la r\u00e9union annuelle des charg\u00e9s de relation usagers dans les collectivit\u00e9s, les 26 et 27 nov. 2025.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synbird.com\/fr\/rencontres-accueil-relation-usagers-nantes-2025-par-idealco\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rencontres nationales Accueil &amp; Relation Usagers, Nantes 2025 par Idealco\" \/>\n<meta property=\"og:description\" content=\"Rencontrons-nous \u00e0 Nantes \u00e0 l\u2019occasion de la r\u00e9union annuelle des charg\u00e9s de relation usagers dans les collectivit\u00e9s, les 26 et 27 nov. 2025.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synbird.com\/fr\/rencontres-accueil-relation-usagers-nantes-2025-par-idealco\/\" \/>\n<meta property=\"og:site_name\" content=\"SynBird, solution logicielle\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-12T15:17:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-02T12:31:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/rencontre-annuelle-idealco-relation-usagers.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1366\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Juliette Lognon\u00e9\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Juliette Lognon\u00e9\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/rencontres-accueil-relation-usagers-nantes-2025-par-idealco\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/rencontres-accueil-relation-usagers-nantes-2025-par-idealco\\\/\"},\"author\":{\"name\":\"Juliette Lognon\u00e9\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdfce76bcd919b111c391e028edc0339\"},\"headline\":\"Rencontres nationales Accueil &#038; 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