{"id":40113,"date":"2026-08-24T13:50:49","date_gmt":"2026-08-24T13:50:49","guid":{"rendered":"https:\/\/www.synbird.com\/fr\/?p=40113"},"modified":"2026-09-25T08:24:21","modified_gmt":"2026-09-25T08:24:21","slug":"quel-outil-de-relation-usager-choisir-pour-une-mairie","status":"publish","type":"post","link":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/","title":{"rendered":"Quel outil de relation usager choisir pour une mairie ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40113\" class=\"elementor elementor-40113\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e7be64 e-flex e-con-boxed e-con e-parent\" data-id=\"20e7be64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b09f70d elementor-widget elementor-widget-post-info\" data-id=\"b09f70d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-5c0a65a elementor-inline-item\" itemprop=\"author\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/author\/juliettesynbird-com\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-user-circle\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-author\">\n\t\t\t\t\t\t\t\t\t\tJuliette Lognon\u00e9\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-3cef238 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/2026\/08\/24\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>24\/08\/2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d1a6074 elementor-widget elementor-widget-text-editor\" data-id=\"3d1a6074\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Les collectivit\u00e9s doivent aujourd\u2019hui r\u00e9pondre \u00e0 des attentes toujours plus fortes de la part des citoyens : obtenir une information rapidement, effectuer une d\u00e9marche en ligne, prendre rendez-vous facilement ou encore contacter le bon service sans multiplier les interlocuteurs.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Pour r\u00e9pondre \u00e0 ces besoins, les collectivit\u00e9s peuvent s\u2019appuyer sur un\u00a0<\/span><b><span data-contrast=\"auto\">outil de relation usager<\/span><\/b><span data-contrast=\"auto\">\u00a0capable de centraliser les \u00e9changes et de simplifier les diff\u00e9rents parcours citoyens.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Mais qu\u2019est-ce qu\u2019un outil de relation usager ? Quels sont ses b\u00e9n\u00e9fices pour une collectivit\u00e9 et comment bien le choisir ?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3 data-pm-slice=\"1 1 []\">Qu\u2019est-ce qu\u2019un outil de relation usager ?<\/h3><p>Un outil de relation usager est une solution num\u00e9rique qui permet \u00e0 une collectivit\u00e9 de faciliter et centraliser les interactions avec les citoyens.<\/p><p>Il peut regrouper diff\u00e9rents services et fonctionnalit\u00e9s :<\/p><ul><li>prise de rendez-vous en ligne ;<\/li><li>d\u00e9marches administratives d\u00e9mat\u00e9rialis\u00e9es ;<\/li><li>gestion des demandes des usagers ;<\/li><li>r\u00e9servation de salles ou d\u2019\u00e9quipements ;<\/li><li>gestion des files d\u2019attente ;<\/li><li>gestion des relations associatives<\/li><li>inscriptions \u00e0 des activit\u00e9s ou \u00e9v\u00e9nements ;<\/li><li>suivi et historique des demandes ;<\/li><li>notifications et \u00e9changes avec les usagers.<\/li><\/ul><p>L\u2019objectif est double : simplifier le parcours du citoyen et faciliter le travail des agents.<\/p><p>Plut\u00f4t que de multiplier les outils et les canaux, la collectivit\u00e9 peut proposer des services compl\u00e9mentaires au sein d\u2019un m\u00eame environnement.<\/p><h2>Pourquoi utiliser un outil de relation usager ?<\/h2><h3>1. Faciliter les d\u00e9marches des citoyens<\/h3><p>Le premier b\u00e9n\u00e9fice est de rendre les <a href=\"https:\/\/www.synbird.com\/fr\/demarches\/\">d\u00e9marches<\/a> plus simples et plus accessibles.<\/p><p>Un usager doit pouvoir trouver une information, effectuer une demande ou prendre rendez-vous sans avoir \u00e0 contacter plusieurs services.<\/p><p>Avec des services accessibles en ligne, il peut effectuer certaines d\u00e9marches 24h\/24 et 7j\/7, depuis un ordinateur, une tablette ou un smartphone.<\/p><p>Cette autonomie permet \u00e9galement de r\u00e9duire les sollicitations t\u00e9l\u00e9phoniques et les d\u00e9placements lorsque ceux-ci ne sont pas n\u00e9cessaires.<\/p><h3>2. Centraliser les demandes des usagers<\/h3><p>Lorsqu\u2019une collectivit\u00e9 utilise plusieurs outils ind\u00e9pendants, les informations peuvent rapidement se retrouver dispers\u00e9es.<\/p><p>Un outil de relation usager permet au contraire de centraliser les demandes et les interactions afin de faciliter leur traitement par les agents.<\/p><p>La collectivit\u00e9 dispose ainsi d\u2019une meilleure visibilit\u00e9 sur :<\/p><ul><li>les demandes en cours ;<\/li><li>leur \u00e9tat d\u2019avancement ;<\/li><li>les \u00e9changes avec l\u2019usager ;<\/li><li>les actions r\u00e9alis\u00e9es ;<\/li><li>les demandes n\u00e9cessitant une intervention.<\/li><\/ul><p>Cette centralisation facilite \u00e9galement le suivi et permet d\u2019\u00e9viter qu\u2019une demande reste sans r\u00e9ponse.<\/p><h3>3. Fluidifier le travail des agents<\/h3><p>L\u2019objectif d\u2019un outil de relation usager n\u2019est pas uniquement d&#8217;am\u00e9liorer l&#8217;exp\u00e9rience citoyenne. Il doit \u00e9galement permettre aux agents de gagner du temps au quotidien.<\/p><p>Automatisation des notifications, formulaires en ligne, prise de rendez-vous, gestion des disponibilit\u00e9s, suivi des demandes ou encore statistiques : les fonctionnalit\u00e9s peuvent r\u00e9duire certaines t\u00e2ches r\u00e9p\u00e9titives.<\/p><p>Les agents peuvent alors consacrer davantage de temps aux demandes qui n\u00e9cessitent r\u00e9ellement leur intervention.<\/p><p><span style=\"text-decoration: underline;\"><span style=\"color: #ff9900;\"><a style=\"color: #ff9900; text-decoration: underline;\" href=\"https:\/\/www.synbird.com\/fr\/avis-cas-clients\/moderniser-relation-usager-commune-nouvelle-saint-james\/\">D\u00e9couvrez le retour d&#8217;exp\u00e9rience de la mairie de Saint-James en Normandie.<\/a><\/span><\/span><\/p><h3>4. Proposer plusieurs canaux de contact<\/h3><p>Tous les citoyens n&#8217;ont pas les m\u00eames habitudes.<\/p><p>Certains privil\u00e9gient les d\u00e9marches en ligne, tandis que d\u2019autres pr\u00e9f\u00e8rent se d\u00e9placer en mairie ou contacter un service par t\u00e9l\u00e9phone.<\/p><p>Une bonne strat\u00e9gie de relation usager ne consiste donc pas \u00e0 supprimer l\u2019accueil physique, mais \u00e0 combiner les diff\u00e9rents canaux.<\/p><p>L\u2019outil doit permettre de cr\u00e9er un parcours coh\u00e9rent entre :<\/p><p>en ligne \u2192 t\u00e9l\u00e9phone \u2192 accueil physique \u2192 traitement par les agents.<\/p><p>L\u2019usager peut ainsi choisir le canal qui correspond le mieux \u00e0 sa situation.<\/p><h3>5. Am\u00e9liorer le suivi et la qualit\u00e9 du service<\/h3><p>Un outil de relation usager permet \u00e9galement \u00e0 la collectivit\u00e9 de mieux comprendre son activit\u00e9.<\/p><p>Les donn\u00e9es disponibles peuvent notamment aider \u00e0 suivre :<\/p><ul><li>le nombre de demandes ;<\/li><li>les d\u00e9lais de traitement ;<\/li><li>les rendez-vous pris et honor\u00e9s ;<\/li><li>la fr\u00e9quentation des services ;<\/li><li>les motifs de contact ;<\/li><li>les p\u00e9riodes de forte activit\u00e9.<\/li><\/ul><p>Ces indicateurs permettent d\u2019identifier les difficult\u00e9s rencontr\u00e9es par les usagers et de faire \u00e9voluer l\u2019organisation des services en fonction des besoins r\u00e9els.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9568f07 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9568f07\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.synbird.com\/fr\/nos-solutions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir toutes les solutions SynBird<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-139cdff elementor-widget elementor-widget-text-editor\" data-id=\"139cdff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Relation usager : pourquoi privil\u00e9gier une approche globale ?<\/h2><p>La relation usager ne se limite pas \u00e0 un formulaire de contact.<\/p><p>Elle intervient \u00e0 chaque \u00e9tape du parcours citoyen : lorsqu\u2019un usager recherche une information, effectue une d\u00e9marche, prend rendez-vous, se rend dans un \u00e9quipement ou \u00e9change avec un agent.<\/p><p>C\u2019est pourquoi les collectivit\u00e9s ont int\u00e9r\u00eat \u00e0 r\u00e9fl\u00e9chir \u00e0 une exp\u00e9rience usager globale, plut\u00f4t qu\u2019\u00e0 digitaliser chaque service ind\u00e9pendamment.<\/p><p>Par exemple, un citoyen peut :<\/p><ul><li>trouver une information sur le site de sa collectivit\u00e9 ;<\/li><li>effectuer une d\u00e9marche en ligne ;<\/li><li>prendre rendez-vous si sa situation n\u00e9cessite un accompagnement ;<\/li><li>recevoir automatiquement les informations et rappels n\u00e9cessaires ;<\/li><li>\u00eatre accueilli sur place dans de bonnes conditions ;<\/li><li>effectuer une r\u00e9servation de salles ;<\/li><li>s&#8217;inscrire \u00e0 un atelier.<\/li><\/ul><p>Chaque \u00e9tape doit \u00eatre pens\u00e9e pour \u00e9viter les ruptures dans le parcours.<\/p><h2>Comment choisir son outil de relation usager ?<\/h2><p>Avant de choisir une solution, plusieurs crit\u00e8res peuvent \u00eatre \u00e9tudi\u00e9s.<\/p><h3>Une solution adapt\u00e9e aux besoins de la collectivit\u00e9<\/h3><p>Toutes les collectivit\u00e9s n&#8217;ont pas les m\u00eames besoins. Une commune, une intercommunalit\u00e9 ou une grande collectivit\u00e9 peut avoir des enjeux tr\u00e8s diff\u00e9rents.<\/p><p>Il est donc important d&#8217;identifier les services prioritaires avant de choisir une solution.<\/p><h3>Une exp\u00e9rience simple pour les usagers<\/h3><p>L\u2019outil doit \u00eatre facile \u00e0 prendre en main, aussi bien sur ordinateur que sur mobile.<\/p><p>La simplicit\u00e9 du parcours est essentielle : moins l\u2019usager rencontre d\u2019\u00e9tapes inutiles, plus il sera autonome.<\/p><h3>Une solution facile \u00e0 utiliser pour les agents<\/h3><p>L\u2019interface destin\u00e9e aux agents doit \u00e9galement \u00eatre intuitive.<\/p><p>La solution doit pouvoir s\u2019int\u00e9grer dans les habitudes de travail sans cr\u00e9er une charge administrative suppl\u00e9mentaire.<\/p><p>Enfin, un accompagnement humain et un support disponible permettent de r\u00e9pondre aux questions, d\u2019ajuster l\u2019outil aux besoins de la collectivit\u00e9 et d\u2019aider les agents dans son utilisation au quotidien.<\/p><h3>Des fonctionnalit\u00e9s qui communiquent entre elles<\/h3><p>L\u2019int\u00e9r\u00eat d\u2019une solution globale comme <span style=\"color: #ff9900;\"><strong><span style=\"text-decoration: underline;\"><a style=\"color: #ff9900; text-decoration: underline;\" href=\"https:\/\/www.synbird.com\/fr\/nos-solutions\/\">SynBird<\/a><\/span><\/strong><\/span> est notamment de pouvoir faire dialoguer les diff\u00e9rents services.<\/p><p>Un usager ayant d\u00e9j\u00e0 effectu\u00e9 une d\u00e9marche ou pris un rendez-vous ne devrait pas avoir \u00e0 renseigner les m\u00eames informations \u00e0 chaque nouvelle interaction lorsque cela peut \u00eatre \u00e9vit\u00e9.<\/p><h3>Des donn\u00e9es accessibles pour piloter l\u2019activit\u00e9<\/h3><p>Enfin, la collectivit\u00e9 doit pouvoir acc\u00e9der \u00e0 des indicateurs permettant de mesurer l\u2019utilisation des services et d\u2019identifier les axes d\u2019am\u00e9lioration.<\/p><h2>SynBird : une suite pour simplifier la relation usager<\/h2><p>SynBird, \u00e9diteur de logiciels SaaS fran\u00e7ais, accompagne d\u00e9j\u00e0 1600 collectivit\u00e9s dans la digitalisation de leurs services et la gestion de la relation avec les usagers.<\/p><p>La suite propose plusieurs modules compl\u00e9mentaires :<\/p><ul><li><a href=\"https:\/\/www.synbird.com\/fr\/demarches\/\"><span style=\"text-decoration: underline;\">SynBird D\u00e9marches<\/span><\/a> pour digitaliser les d\u00e9marches administratives ;<\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.synbird.com\/fr\/agendas-rendez-vous\/\">SynBird Rendez-vous<\/a><\/span> pour g\u00e9rer les prises de rendez-vous en ligne ;<\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.synbird.com\/fr\/files-attente\/\">SynBird Accueil<\/a> <\/span>pour organiser et fluidifier l\u2019accueil des usagers ;<\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.synbird.com\/fr\/reservations\/\">SynBird R\u00e9servations<\/a><\/span> pour g\u00e9rer les r\u00e9servations de salles, espaces et \u00e9quipements ;<\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.synbird.com\/fr\/linscription-com-par-synbird\/\">Linscription.com par SynBird<\/a><\/span> pour g\u00e9rer les inscriptions et \u00e9v\u00e9nements.<\/li><\/ul><p>L\u2019objectif : permettre aux collectivit\u00e9s de simplifier les d\u00e9marches des citoyens tout en donnant aux agents les outils n\u00e9cessaires pour mieux organiser leur activit\u00e9.<\/p><h3>En conclusion : les 4 points cl\u00e9s d\u2019une bonne relation usager<\/h3><p>Mettre en place un outil de relation usager ne consiste pas simplement \u00e0 ajouter un nouveau service num\u00e9rique. Il s\u2019agit de construire un parcours plus simple et plus coh\u00e9rent pour les citoyens.<\/p><p>Pour y parvenir, une collectivit\u00e9 peut notamment :<\/p><ul><li>Simplifier l\u2019acc\u00e8s aux services avec des d\u00e9marches accessibles en ligne.<\/li><li>Centraliser les demandes pour faciliter leur suivi par les agents.<\/li><li>Proposer un parcours multicanal combinant num\u00e9rique et accueil humain.<\/li><li>Piloter l\u2019activit\u00e9 gr\u00e2ce aux donn\u00e9es pour am\u00e9liorer continuellement la qualit\u00e9 du service.<\/li><\/ul><p>Une relation usager efficace repose finalement sur un \u00e9quilibre entre autonomie du citoyen, efficacit\u00e9 des agents et qualit\u00e9 de l\u2019accueil.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df79e07 elementor-widget elementor-widget-spacer\" data-id=\"df79e07\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b00ef12 elementor-widget elementor-widget-heading\" data-id=\"b00ef12\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous souhaitez am\u00e9liorer votre relation usager ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f98299 e-con-full e-flex e-con e-parent\" data-id=\"6f98299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d7bcc3 e-con-full e-flex e-con e-child\" data-id=\"4d7bcc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27f68d7 e-con-full e-flex e-con e-child\" data-id=\"27f68d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f815dec e-con-full e-flex e-con e-child\" data-id=\"f815dec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0b472 elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"3e0b472\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">D\u00e9couvrir la suite SynBird<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04d5f98 e-con-full e-flex e-con e-child\" data-id=\"04d5f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb0027 elementor-align-left elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"7fb0027\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/nos-solutions\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tContactez-nous\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1be097a e-con-full e-flex e-con e-child\" data-id=\"1be097a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1eeaf3 elementor-widget elementor-widget-spacer\" data-id=\"e1eeaf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33c72f0 e-flex e-con-boxed e-con e-parent\" data-id=\"33c72f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d1acfa e-con-full e-flex e-con e-child\" data-id=\"3d1acfa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-59697f4 e-con-full e-flex e-con e-child\" data-id=\"59697f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8af9559 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8af9559\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"ekit-heading--title elementskit-section-title \" style=\"text-align: center;\">Les <span style=\"text-decoration: underline;\">cas clients<\/span> : comment les mairies optimisent<br \/>leur relation usagers<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f03359 e-con-full e-flex e-con e-child\" data-id=\"8f03359\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-23dadea e-con-full e-flex e-con e-child\" data-id=\"23dadea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a8760b elementor-widget elementor-widget-image\" data-id=\"8a8760b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Logo-Commune-nouvelle-saint-james-1.png\" class=\"attachment-large size-large wp-image-38753\" alt=\"\" srcset=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Logo-Commune-nouvelle-saint-james-1.png 1024w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Logo-Commune-nouvelle-saint-james-1-300x200.png 300w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Logo-Commune-nouvelle-saint-james-1-768x512.png 768w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Logo-Commune-nouvelle-saint-james-1-710x473.png 710w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15d0dc6 e-con-full e-flex e-con e-child\" data-id=\"15d0dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c92ea3 e-con-full e-flex e-con e-child\" data-id=\"2c92ea3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-469fcdd e-grid e-con-full e-con e-child\" data-id=\"469fcdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffbc79 elementor-widget__width-initial animated-fast elementor-align-center elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"2ffbc79\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/demarches\/\" target=\"_blank\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tD\u00e9marches\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bba4395 elementor-widget__width-initial animated-fast elementor-align-center elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"bba4395\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/reservations\/\" target=\"_blank\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tR\u00e9servations\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459b3d9 e-grid e-con-full e-con e-child\" data-id=\"459b3d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d61a21 e-con-full e-flex e-con e-child\" data-id=\"2d61a21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c6ec53 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9c6ec53\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Mairie de Saint-James<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6744484 e-con-full e-flex e-con e-child\" data-id=\"6744484\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634d8d9 elementor-widget elementor-widget-image\" data-id=\"634d8d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/04\/Logo-Commune-nouvelle-saint-james.svg\" class=\"attachment-full size-full wp-image-38742\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1973136 elementor-widget elementor-widget-text-editor\" data-id=\"1973136\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comment la commune nouvelle a \u00e9tendu la digitalisation pour simplifier davantage les d\u00e9marches usagers ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc8ad04 elementor-align-left elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"fc8ad04\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/avis-cas-clients\/moderniser-relation-usager-commune-nouvelle-saint-james\/\" target=\"_blank\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tEn savoir plus\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-336b3ac e-con-full e-flex e-con e-child\" data-id=\"336b3ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-958fbda elementor-widget elementor-widget-image\" data-id=\"958fbda\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-1024x683.webp\" class=\"attachment-large size-large wp-image-39190\" alt=\"\" srcset=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-1024x683.webp 1024w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-300x200.webp 300w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-768x512.webp 768w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-1536x1024.webp 1536w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-2048x1365.webp 2048w, https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/05\/photo-gpge-710x473.webp 710w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c03d090 e-con-full e-flex e-con e-child\" data-id=\"c03d090\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d6bd8dc e-con-full e-flex e-con e-child\" data-id=\"d6bd8dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9c843e8 e-grid e-con-full e-con e-child\" data-id=\"9c843e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6782be elementor-widget__width-initial animated-fast elementor-align-center elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"a6782be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/demarches\/\" target=\"_blank\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tD\u00e9marches\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4808e69 elementor-widget__width-initial animated-fast elementor-align-center elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"4808e69\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/reservations\/\" target=\"_blank\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tR\u00e9servations\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d4a3e1 e-grid e-con-full e-con e-child\" data-id=\"4d4a3e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3f24446 e-con-full e-flex e-con e-child\" data-id=\"3f24446\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60dd684 elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"60dd684\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00c9tablissement public territorial GPGE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64cfd74 e-con-full e-flex e-con e-child\" data-id=\"64cfd74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e3f565 elementor-widget elementor-widget-image\" data-id=\"0e3f565\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"129\" height=\"101\" src=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/09\/Logo-GPGE.svg\" class=\"attachment-full size-full wp-image-40247\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-645c7bf elementor-widget elementor-widget-text-editor\" data-id=\"645c7bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comment l&#8217;EPT a-t-elle modernis\u00e9 et centralis\u00e9 sa relation usagers avec une solution GRU plus transverse et \u00e9volutive ?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-619db3c elementor-align-left elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"619db3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/avis-cas-clients\/comment-moderniser-relation-usagers-gpge\/\" target=\"_blank\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tEn savoir plus\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c08ad23 elementor-widget elementor-widget-spacer\" data-id=\"c08ad23\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1a03f elementor-widget elementor-widget-text-editor\" data-id=\"3e1a03f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Questions fr\u00e9quentes\u00a0sur les <span style=\"text-decoration: underline;\">outils de relation usager<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2fc5ec e-flex e-con-boxed e-con e-parent\" data-id=\"b2fc5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e32a55 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"9e32a55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ac8caa763388\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-9e32a55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-bc228306ac8caa763388\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306ac8caa763388\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306ac8caa763388\">\n                            \n                            <span class=\"ekit-accordion-title\">Qu\u2019est-ce qu\u2019un outil de relation usager ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306ac8caa763388\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-9e32a55\" data-parent=\"#accordion-6ac8caa763388\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Un outil de relation usager est une solution num\u00e9rique qui permet \u00e0 une collectivit\u00e9 de centraliser et de simplifier les \u00e9changes avec les citoyens : rendez-vous, d\u00e9marches en ligne, demandes, r\u00e9servations ou encore inscriptions.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-9e32a55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8417e716ac8caa763388\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716ac8caa763388\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716ac8caa763388\">\n                            \n                            <span class=\"ekit-accordion-title\">Pourquoi utiliser un outil de relation usager dans une mairie ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716ac8caa763388\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-9e32a55\" data-parent=\"#accordion-6ac8caa763388\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Il permet de faciliter les d\u00e9marches des citoyens tout en aidant les agents \u00e0 mieux suivre les demandes. Les diff\u00e9rents services peuvent \u00eatre regroup\u00e9s dans un m\u00eame environnement, avec un suivi des \u00e9changes et des demandes.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-9e32a55\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-3dad4e06ac8caa763388\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06ac8caa763388\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06ac8caa763388\">\n                            \n                            <span class=\"ekit-accordion-title\">Quelles fonctionnalit\u00e9s peut proposer un logiciel de relation usager ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06ac8caa763388\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-9e32a55\" data-parent=\"#accordion-6ac8caa763388\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Selon les besoins de la collectivit\u00e9, un outil peut int\u00e9grer la prise de rendez-vous, les d\u00e9marches administratives en ligne, la gestion de l\u2019accueil, les r\u00e9servations de salles, les inscriptions \u00e0 des activit\u00e9s ou encore le suivi des demandes.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Choisir un outil de relation usager pour une mairie ne se r\u00e9sume pas aux fonctionnalit\u00e9s propos\u00e9es. Ergonomie, simplicit\u00e9 pour les agents, int\u00e9gration aux outils existants, accompagnement et qualit\u00e9 du support sont autant de crit\u00e8res \u00e0 prendre en compte pour &#8230;<\/p>\n","protected":false},"author":8,"featured_media":40742,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[42,41],"tags":[],"class_list":["post-40113","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accompagnement","category-actualite"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Outil de relation usager pour mairie : comment bien le choisir ?<\/title>\n<meta name=\"description\" content=\"Les crit\u00e8res essentiels pour choisir un outil de relation usager adapt\u00e9 aux besoins d\u2019une mairie et simplifier les d\u00e9marches citoyennes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outil de relation usager pour mairie : comment bien le choisir ?\" \/>\n<meta property=\"og:description\" content=\"Les crit\u00e8res essentiels pour choisir un outil de relation usager adapt\u00e9 aux besoins d\u2019une mairie et simplifier les d\u00e9marches citoyennes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/\" \/>\n<meta property=\"og:site_name\" content=\"SynBird, solution logicielle\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-24T13:50:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T08:24:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/08\/Outil-relation-usager.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1366\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Juliette Lognon\u00e9\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Juliette Lognon\u00e9\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/\"},\"author\":{\"name\":\"Juliette Lognon\u00e9\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdfce76bcd919b111c391e028edc0339\"},\"headline\":\"Quel outil de relation usager choisir pour une mairie ?\",\"datePublished\":\"2026-08-24T13:50:49+00:00\",\"dateModified\":\"2026-09-25T08:24:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/\"},\"wordCount\":1598,\"image\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Outil-relation-usager.jpg\",\"articleSection\":[\"Accompagnement\",\"Actualit\u00e9\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/\",\"url\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/\",\"name\":\"Outil de relation usager pour mairie : comment bien le choisir ?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Outil-relation-usager.jpg\",\"datePublished\":\"2026-08-24T13:50:49+00:00\",\"dateModified\":\"2026-09-25T08:24:21+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdfce76bcd919b111c391e028edc0339\"},\"description\":\"Les crit\u00e8res essentiels pour choisir un outil de relation usager adapt\u00e9 aux besoins d\u2019une mairie et simplifier les d\u00e9marches citoyennes\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Outil-relation-usager.jpg\",\"contentUrl\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Outil-relation-usager.jpg\",\"width\":2048,\"height\":1366},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/quel-outil-de-relation-usager-choisir-pour-une-mairie\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quel outil de relation usager choisir pour une mairie ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/\",\"name\":\"Synbird\",\"description\":\"Faciliter la relation aux usagers\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdfce76bcd919b111c391e028edc0339\",\"name\":\"Juliette Lognon\u00e9\",\"url\":\"https:\\\/\\\/www.synbird.com\\\/fr\\\/author\\\/juliettesynbird-com\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Outil de relation usager pour mairie : comment bien le choisir ?","description":"Les crit\u00e8res essentiels pour choisir un outil de relation usager adapt\u00e9 aux besoins d\u2019une mairie et simplifier les d\u00e9marches citoyennes","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/","og_locale":"fr_FR","og_type":"article","og_title":"Outil de relation usager pour mairie : comment bien le choisir ?","og_description":"Les crit\u00e8res essentiels pour choisir un outil de relation usager adapt\u00e9 aux besoins d\u2019une mairie et simplifier les d\u00e9marches citoyennes","og_url":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/","og_site_name":"SynBird, solution logicielle","article_published_time":"2026-08-24T13:50:49+00:00","article_modified_time":"2026-09-25T08:24:21+00:00","og_image":[{"width":2048,"height":1366,"url":"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/08\/Outil-relation-usager.jpg","type":"image\/jpeg"}],"author":"Juliette Lognon\u00e9","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Juliette Lognon\u00e9","Dur\u00e9e de lecture estim\u00e9e":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#article","isPartOf":{"@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/"},"author":{"name":"Juliette Lognon\u00e9","@id":"https:\/\/www.synbird.com\/fr\/#\/schema\/person\/fdfce76bcd919b111c391e028edc0339"},"headline":"Quel outil de relation usager choisir pour une mairie ?","datePublished":"2026-08-24T13:50:49+00:00","dateModified":"2026-09-25T08:24:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/"},"wordCount":1598,"image":{"@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#primaryimage"},"thumbnailUrl":"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/08\/Outil-relation-usager.jpg","articleSection":["Accompagnement","Actualit\u00e9"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/","url":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/","name":"Outil de relation usager pour mairie : comment bien le choisir ?","isPartOf":{"@id":"https:\/\/www.synbird.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#primaryimage"},"image":{"@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#primaryimage"},"thumbnailUrl":"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/08\/Outil-relation-usager.jpg","datePublished":"2026-08-24T13:50:49+00:00","dateModified":"2026-09-25T08:24:21+00:00","author":{"@id":"https:\/\/www.synbird.com\/fr\/#\/schema\/person\/fdfce76bcd919b111c391e028edc0339"},"description":"Les crit\u00e8res essentiels pour choisir un outil de relation usager adapt\u00e9 aux besoins d\u2019une mairie et simplifier les d\u00e9marches citoyennes","breadcrumb":{"@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#primaryimage","url":"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/08\/Outil-relation-usager.jpg","contentUrl":"https:\/\/www.synbird.com\/fr\/wp-content\/uploads\/2026\/08\/Outil-relation-usager.jpg","width":2048,"height":1366},{"@type":"BreadcrumbList","@id":"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.synbird.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Quel outil de relation usager choisir pour une mairie ?"}]},{"@type":"WebSite","@id":"https:\/\/www.synbird.com\/fr\/#website","url":"https:\/\/www.synbird.com\/fr\/","name":"Synbird","description":"Faciliter la relation aux usagers","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.synbird.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.synbird.com\/fr\/#\/schema\/person\/fdfce76bcd919b111c391e028edc0339","name":"Juliette Lognon\u00e9","url":"https:\/\/www.synbird.com\/fr\/author\/juliettesynbird-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/posts\/40113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/comments?post=40113"}],"version-history":[{"count":18,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/posts\/40113\/revisions"}],"predecessor-version":[{"id":40940,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/posts\/40113\/revisions\/40940"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/media\/40742"}],"wp:attachment":[{"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/media?parent=40113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/categories?post=40113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.synbird.com\/fr\/wp-json\/wp\/v2\/tags?post=40113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}