{"id":40229,"date":"2026-09-21T10:32:42","date_gmt":"2026-09-21T10:32:42","guid":{"rendered":"https:\/\/www.synbird.com\/fr\/?p=40229"},"modified":"2026-09-21T10:32:43","modified_gmt":"2026-09-21T10:32:43","slug":"guide-de-la-dematerialisation-des-collectivites-locales-reussir-son-projet-numerique","status":"publish","type":"post","link":"https:\/\/www.synbird.com\/fr\/guide-de-la-dematerialisation-des-collectivites-locales-reussir-son-projet-numerique\/","title":{"rendered":"Guide de la d\u00e9mat\u00e9rialisation des collectivit\u00e9s locales : r\u00e9ussir son projet num\u00e9rique"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40229\" class=\"elementor elementor-40229\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e7be64 e-flex e-con-boxed e-con e-parent\" data-id=\"20e7be64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14da19b elementor-widget elementor-widget-text-editor\" data-id=\"14da19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La d\u00e9mat\u00e9rialisation transforme progressivement la mani\u00e8re dont les collectivit\u00e9s organisent leurs services et interagissent avec les citoyens. Prise de rendez-vous en ligne, inscriptions aux activit\u00e9s municipales, r\u00e9servation de salles, d\u00e9marches administratives, formulaires en ligne\u2026 les possibilit\u00e9s sont nombreuses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db9491 elementor-widget elementor-widget-heading\" data-id=\"3db9491\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u2019est-ce que la d\u00e9mat\u00e9rialisation des collectivit\u00e9s ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cda55f elementor-widget elementor-widget-text-editor\" data-id=\"0cda55f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">La d\u00e9mat\u00e9rialisation des collectivit\u00e9s consiste \u00e0 rendre accessibles en ligne des d\u00e9marches et services qui \u00e9taient auparavant r\u00e9alis\u00e9s sur papier, au guichet ou par t\u00e9l\u00e9phone.<\/p><p class=\"isSelectedEnd\">Elle peut concerner de nombreux services publics : prise de rendez-vous, inscriptions aux activit\u00e9s municipales, r\u00e9servation de salles ou d\u2019\u00e9quipements, d\u00e9marches administratives, transmission de documents, gestion des associations ou encore paiement en ligne.<\/p><p>L\u2019objectif n\u2019est pas simplement de proposer des services num\u00e9riques, mais de simplifier les d\u00e9marches pour les usagers, faciliter le travail des agents et am\u00e9liorer la relation avec les citoyens.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c4d3fe elementor-widget elementor-widget-spacer\" data-id=\"5c4d3fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af870e3 elementor-widget elementor-widget-heading\" data-id=\"af870e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment r\u00e9ussir un projet de d\u00e9mat\u00e9rialisation dans une collectivit\u00e9 ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c48eb4 elementor-widget elementor-widget-text-editor\" data-id=\"2c48eb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">R\u00e9ussir un projet de d\u00e9mat\u00e9rialisation ne se r\u00e9sume pas \u00e0 mettre un nouveau service en ligne. La d\u00e9marche doit r\u00e9pondre aux besoins des agents comme \u00e0 ceux des usagers, tout en prenant en compte les enjeux de <strong>s\u00e9curit\u00e9, d\u2019accessibilit\u00e9 et de conformit\u00e9<\/strong>.<\/p><p>Voici les principales \u00e9tapes \u00e0 suivre pour construire un projet num\u00e9rique adapt\u00e9 aux besoins de votre collectivit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae6772e elementor-widget elementor-widget-spacer\" data-id=\"ae6772e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d1a6074 elementor-widget elementor-widget-text-editor\" data-id=\"3d1a6074\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. D\u00e9finir le p\u00e9rim\u00e8tre et identifier pr\u00e9cis\u00e9ment les besoins<\/h3><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1264\" data-end=\"1388\">Avant de choisir un outil, il est essentiel de commencer par une question simple : quel besoin cherche-t-on \u00e0 r\u00e9soudre ?<\/p><p data-start=\"1390\" data-end=\"1467\">La d\u00e9mat\u00e9rialisation peut concerner de nombreux services d&#8217;une collectivit\u00e9 :<\/p><ul data-start=\"1469\" data-end=\"1815\"><li data-section-id=\"19lc56b\" data-start=\"1469\" data-end=\"1522\">prise de rendez-vous avec les services municipaux,<\/li><li data-section-id=\"1x39wq\" data-start=\"1523\" data-end=\"1578\">inscriptions aux activit\u00e9s sportives et culturelles,<\/li><li data-section-id=\"1sg4n5u\" data-start=\"1579\" data-end=\"1632\">r\u00e9servation de salles ou d&#8217;\u00e9quipements municipaux,<\/li><li data-section-id=\"r150u8\" data-start=\"1633\" data-end=\"1686\">r\u00e9alisation de d\u00e9marches administratives en ligne,<\/li><li data-section-id=\"l0gjez\" data-start=\"1687\" data-end=\"1723\">gestion des demandes et signalements des usagers,<\/li><li data-section-id=\"1my9tua\" data-start=\"1724\" data-end=\"1765\">transmission et collecte de documents,<\/li><li data-section-id=\"ejtw5i\" data-start=\"1766\" data-end=\"1794\">gestion des associations,<\/li><li data-section-id=\"1jnhu1v\" data-start=\"1795\" data-end=\"1815\">paiement en ligne\u2026<\/li><\/ul><p data-start=\"1817\" data-end=\"1965\">L&#8217;objectif n&#8217;est pas de num\u00e9riser pour num\u00e9riser, mais de d\u00e9terminer quels processus peuvent r\u00e9ellement \u00eatre simplifi\u00e9s gr\u00e2ce au num\u00e9rique.<\/p><p data-start=\"1817\" data-end=\"1965\">La collectivit\u00e9 peut identifier et prioriser un p\u00e9rim\u00e9tre r\u00e9aliste avant d&#8217;\u00e9tendre la d\u00e9mat\u00e9rialisation \u00e0 d&#8217;autres usages :<\/p><ul><li data-start=\"1817\" data-end=\"1965\">quels sont les services qui g\u00e9n\u00e8rent le plus de demandes,<\/li><li data-start=\"1817\" data-end=\"1965\">quelles t\u00e2ches sont chronophages pour les agents,<\/li><li data-start=\"1817\" data-end=\"1965\">quels besoins les usagers expriment-ils ?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfd6136 e-con-full e-flex e-con e-child\" data-id=\"cfd6136\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07aa474 elementor-align-left elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"07aa474\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/avis-cas-clients\/moderniser-relation-usager-commune-nouvelle-saint-james\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tVoir le cas d&#039;usage pour la mairie de Saint James\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd4f067 elementor-widget elementor-widget-spacer\" data-id=\"cd4f067\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f3b081 elementor-widget elementor-widget-text-editor\" data-id=\"8f3b081\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. Choisir des outils conformes et s\u00e9curis\u00e9s<\/h3><p class=\"isSelectedEnd\">Une fois les besoins identifi\u00e9s, le choix de la solution doit prendre en compte<strong>\u00a0plus que les fonctionnalit\u00e9s et le prix<\/strong>.<\/p><p class=\"isSelectedEnd\">Pour une collectivit\u00e9, plusieurs crit\u00e8res sont aussi essentiels :<\/p><ul data-spread=\"false\"><li><strong>RGPD<\/strong> : la protection des donn\u00e9es personnelles, la dur\u00e9e de conservation, l&#8217;acc\u00e8s et l&#8217;h\u00e9bergement des donn\u00e9es. La qualification <strong>SecNumCloud<\/strong>, par exemple, est un visa de s\u00e9curit\u00e9 d\u00e9livr\u00e9 par l&#8217;ANSSI qui qualifie les offres de services cloud de confiance,<\/li><li><strong>RGAA<\/strong> : l&#8217;accessibilit\u00e9 du service aux personnes en situation de handicap,<\/li><li><strong>S\u00e9curit\u00e9<\/strong> : les garanties et certifications du prestataire, la protection des donn\u00e9es et les conditions d\u2019h\u00e9bergement,<\/li><li><strong>Souverainet\u00e9 num\u00e9rique<\/strong> : la localisation des donn\u00e9es et la capacit\u00e9 du fournisseur \u00e0 g\u00e9rer ses donn\u00e9es de mani\u00e8re autonome et s\u00e9curis\u00e9e.<\/li><\/ul><p>La conformit\u00e9, l&#8217;accessibilit\u00e9 et la s\u00e9curit\u00e9 doivent \u00eatre int\u00e9gr\u00e9es au cahier des charges d\u00e8s le d\u00e9but du projet\u00a0de d\u00e9mat\u00e9rialisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdb546 elementor-widget elementor-widget-spacer\" data-id=\"5cdb546\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18666ce elementor-widget elementor-widget-text-editor\" data-id=\"18666ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. <span data-teams=\"true\">Former les agents et accompagner le changement aupr\u00e8s des \u00e9quipes<\/span><\/h3><p><span data-contrast=\"none\">M\u00eame le meilleur outil ne fonctionnera pas si les \u00e9quipes ne l&#8217;adoptent pas.<\/span><\/p><p>La d\u00e9mat\u00e9rialisation modifie les habitudes de travail des agents : nouvelles interfaces, nouveaux processus, nouvelles responsabilit\u00e9s\u2026 La r\u00e9ussite du projet repose donc autant sur l&#8217;accompagnement humain que sur la solution technique.<\/p><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"5942\" data-end=\"6013\">Il est recommand\u00e9 d&#8217;associer les agents le plus t\u00f4t possible au projet.<\/p><p data-start=\"6015\" data-end=\"6037\">Cela peut passer par :<\/p><ul data-start=\"6039\" data-end=\"6333\"><li data-section-id=\"14qk3l4\" data-start=\"6039\" data-end=\"6080\">l&#8217;identification des agents concern\u00e9s,<\/li><li data-section-id=\"12mj555\" data-start=\"6081\" data-end=\"6127\">le recueil de leurs besoins et difficult\u00e9s,<\/li><li data-section-id=\"1ix4hd7\" data-start=\"6128\" data-end=\"6172\">des d\u00e9monstrations de la future solution,<\/li><li data-section-id=\"11klaq2\" data-start=\"6173\" data-end=\"6195\">des phases de test,<\/li><li data-section-id=\"26uhsk\" data-start=\"6196\" data-end=\"6246\">la d\u00e9finition de nouveaux processus de travail,<\/li><li data-section-id=\"1ggvccn\" data-start=\"6247\" data-end=\"6282\">la formation avant le lancement,<\/li><li data-section-id=\"kj9xwl\" data-start=\"6283\" data-end=\"6333\">un accompagnement lors de la mise en production.<\/li><\/ul><p data-start=\"6335\" data-end=\"6461\">L&#8217;objectif est de permettre aux agents de comprendre pourquoi le changement est mis en place et ce qu&#8217;il va leur apporter.<\/p><p data-start=\"6335\" data-end=\"6461\">La conduite du changement doit \u00eatre pens\u00e9e comme une \u00e9tape \u00e0 part enti\u00e8re du projet num\u00e9rique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4458a77 elementor-widget elementor-widget-spacer\" data-id=\"4458a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5f6951 elementor-widget elementor-widget-text-editor\" data-id=\"f5f6951\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>4. Informer les usagers et lutter contre l&#8217;exclusion num\u00e9rique<\/h3><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"7231\" data-end=\"7338\">Une fois le service d\u00e9mat\u00e9rialis\u00e9, encore faut-il que les habitants le connaissent\u2026 et puissent l&#8217;utiliser. La communication aupr\u00e8s des usagers doit \u00eatre anticip\u00e9e avant le lancement du nouveau service.<\/p><p data-start=\"7340\" data-end=\"7443\"><strong>3 r\u00e9flexes pour faire conna\u00eetre un nouveau service num\u00e9rique :<\/strong><\/p><ol><li data-start=\"7340\" data-end=\"7443\">Informer dans les supports habituels de la collectivit\u00e9 : bulletin municipal, site internet, newsletter, r\u00e9seaux sociaux &#8230; les supports d\u00e9j\u00e0 utilis\u00e9s par les habitants.<\/li><li data-start=\"7340\" data-end=\"7443\">Communiquer directement dans les lieux d&#8217;accueil : affiche et flyer dans les \u00e9quipements municipaux, biblioth\u00e8ques, centres sportifs.<\/li><li data-start=\"7340\" data-end=\"7443\">Expliquer simplement le b\u00e9n\u00e9fice pour l&#8217;usager : il vous faut expliquer ce que le service change concr\u00e8tement.\u00a0<\/li><\/ol><p><span style=\"color: #ff9900;\"><strong>Lire aussi l&#8217;article &#8220;<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.synbird.com\/fr\/quel-outil-de-relation-usager-choisir-pour-une-mairie\/\">quel-outil-de-relation-usager-choisir-pour-une-mairie<\/a><\/span>&#8220;<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-764c14e elementor-widget elementor-widget-spacer\" data-id=\"764c14e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7116f6c elementor-widget elementor-widget-text-editor\" data-id=\"7116f6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>5. Mesurer les r\u00e9sultats et faire \u00e9voluer le service<\/h3><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"9233\" data-end=\"9290\">La mise en ligne d&#8217;un service n&#8217;est pas la fin du projet.<\/p><p data-start=\"9292\" data-end=\"9429\">Apr\u00e8s quelques semaines ou quelques mois, il est utile de mesurer son utilisation et de recueillir les retours des agents et des usagers.<\/p><p data-start=\"9431\" data-end=\"9473\">Quelques indicateurs peuvent \u00eatre suivis :<\/p><ul data-start=\"9475\" data-end=\"9832\"><li data-section-id=\"n29v3n\" data-start=\"9475\" data-end=\"9500\">nombre d&#8217;utilisateurs,<\/li><li data-section-id=\"1effs38\" data-start=\"9501\" data-end=\"9543\">nombre de d\u00e9marches r\u00e9alis\u00e9es en ligne,<\/li><li data-section-id=\"1a8rkea\" data-start=\"9544\" data-end=\"9587\">taux d&#8217;utilisation du service num\u00e9rique,<\/li><li data-section-id=\"tbjr5\" data-start=\"9649\" data-end=\"9709\">nombre de demandes r\u00e9alis\u00e9es par t\u00e9l\u00e9phone ou au guichet,<\/li><li data-section-id=\"13kg0n5\" data-start=\"9744\" data-end=\"9772\">satisfaction des usagers,<\/li><li data-section-id=\"xtsnrx\" data-start=\"9773\" data-end=\"9832\">difficult\u00e9s ou demandes r\u00e9currentes adress\u00e9es au service.<\/li><\/ul><p data-start=\"9834\" data-end=\"9933\">Ces donn\u00e9es permettent d&#8217;identifier les points \u00e0 am\u00e9liorer et d&#8217;adapter progressivement le service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85daa3b e-con-full e-flex e-con e-child\" data-id=\"85daa3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0e78c7c elementor-hidden-mobile e-con-full e-flex e-con e-child\" data-id=\"0e78c7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7cab688 e-con-full e-flex e-con e-child\" data-id=\"7cab688\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7843c51 animated-fast elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"7843c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">La checklist d'un projet de d\u00e9mat\u00e9rialisation r\u00e9ussi<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d16461 animated-fast elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"9d16461\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\">\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\">Pour r\u00e9ussir, il faut d\u00e9passer le simple choix du logiciel et prendre en compte l'ensemble du parcours : les besoins des agents, les exigences r\u00e9glementaires, la s\u00e9curit\u00e9 des donn\u00e9es, la conduite du changement et l'information des usagers.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-435a7a3 animated-fast elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"435a7a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\">\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\">La collectivit\u00e9 pourra ainsi transformer ses d\u00e9marches num\u00e9riques en leviers d'efficacit\u00e9 et d'am\u00e9lioration de la relation avec les citoyens.\u00a0<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-826912b animated-fast elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"826912b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\">\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Avant de lancer votre projet num\u00e9rique, v\u00e9rifiez donc que vous avez r\u00e9pondu \u00e0 ces questions :<\/p>\n<p>\u00a0<\/p>\n<p>\u2610 Les besoins de la collectivit\u00e9 sont clairement identifi\u00e9s<br \/>\u2610 Les agents concern\u00e9s ont \u00e9t\u00e9 associ\u00e9s au projet<br \/>\u2610 Les processus \u00e0 d\u00e9mat\u00e9rialiser ont \u00e9t\u00e9 d\u00e9finis<br \/>\u2610 La solution respecte les exigences li\u00e9es au RGPD<br \/>\u2610 L'accessibilit\u00e9 num\u00e9rique a \u00e9t\u00e9 prise en compte<br \/>\u2610 Les conditions d'h\u00e9bergement et de s\u00e9curit\u00e9 ont \u00e9t\u00e9 v\u00e9rifi\u00e9es<br \/>\u2610 Les enjeux de souverainet\u00e9 et de localisation des donn\u00e9es ont \u00e9t\u00e9 \u00e9tudi\u00e9s<br \/>\u2610 Les agents vont \u00eatre form\u00e9s<br \/>\u2610 Un accompagnement au changement est pr\u00e9vu<br \/>\u2610 Les usagers ont \u00e9t\u00e9 inform\u00e9s en amont<br \/>\u2610 Des solutions d'accompagnement restent disponibles pour les personnes \u00e9loign\u00e9es du num\u00e9rique<br \/>\u2610 Des indicateurs sont pr\u00e9vus pour mesurer les r\u00e9sultats<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f1f304 elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1f1f304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ac27c1 e-con-full e-flex e-con e-child\" data-id=\"3ac27c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94e255c elementor-widget elementor-widget-text-editor\" data-id=\"94e255c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Vous souhaitez \u00e9changer sur vos besoins avec notre \u00e9quipe ?<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f98299 e-con-full e-flex e-con e-parent\" data-id=\"6f98299\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d7bcc3 e-con-full e-flex e-con e-child\" data-id=\"4d7bcc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27f68d7 e-con-full e-flex e-con e-child\" data-id=\"27f68d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f815dec e-con-full e-flex e-con e-child\" data-id=\"f815dec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0b472 elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"3e0b472\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">D\u00e9couvrez l'ensemble de la suite logicielle SynBird<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04d5f98 e-con-full e-flex e-con e-child\" data-id=\"04d5f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb0027 elementor-align-left elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"7fb0027\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.synbird.com\/fr\/nos-solutions\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tContactez-nous\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00eba95 e-flex e-con-boxed e-con e-parent\" data-id=\"00eba95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61a0247 elementor-widget elementor-widget-spacer\" data-id=\"61a0247\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0748d87 elementor-widget elementor-widget-text-editor\" data-id=\"0748d87\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"ekit-heading--title elementskit-section-title \" style=\"text-align: center;\">Questions fr\u00e9quentes<br \/>sur <span style=\"text-decoration: underline;\">la d\u00e9mat\u00e9rialisation des services publics<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-081087e animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"081087e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ab107ca5a849\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-081087e\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-bc228306ab107ca5a849\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306ab107ca5a849\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306ab107ca5a849\">\n                            \n                            <span class=\"ekit-accordion-title\">Quels services d\u2019une collectivit\u00e9 peut-on d\u00e9mat\u00e9rialiser ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306ab107ca5a849\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-081087e\" data-parent=\"#accordion-6ab107ca5a849\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>De nombreux services peuvent \u00eatre concern\u00e9s : prise de rendez-vous, d\u00e9marches administratives, demandes en ligne, inscriptions aux activit\u00e9s, r\u00e9servation de salles ou d\u2019\u00e9quipements, gestion des files d\u2019attente ou encore \u00e9changes avec les usagers.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-081087e\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-8417e716ab107ca5a849\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716ab107ca5a849\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716ab107ca5a849\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment choisir un logiciel de d\u00e9mat\u00e9rialisation adapt\u00e9 \u00e0 sa collectivit\u00e9 ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716ab107ca5a849\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-081087e\" data-parent=\"#accordion-6ab107ca5a849\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Il est important de partir des besoins des agents et des usagers avant de comparer les solutions. Le logiciel doit \u00eatre simple \u00e0 utiliser, adapt\u00e9 aux processus de la collectivit\u00e9, s\u00e9curis\u00e9, accessible et capable d\u2019\u00e9voluer avec les besoins futurs.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-081087e\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-3dad4e06ab107ca5a849\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06ab107ca5a849\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06ab107ca5a849\">\n                            \n                            <span class=\"ekit-accordion-title\">Comment r\u00e9ussir le d\u00e9ploiement d\u2019un nouveau logiciel aupr\u00e8s des agents d&#039;une mairie ?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06ab107ca5a849\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-081087e\" data-parent=\"#accordion-6ab107ca5a849\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>La r\u00e9ussite passe par l\u2019implication des \u00e9quipes d\u00e8s le d\u00e9but du projet. Il est recommand\u00e9 d\u2019identifier les besoins, de d\u00e9finir clairement les nouveaux processus, de former les agents et de pr\u00e9voir un accompagnement lors de la mise en service.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formations, ateliers, rendez-vous, \u00e9v\u00e9nements : d\u00e8s que les activit\u00e9s se multiplient, la gestion des inscriptions se complique. Entre catalogue centralis\u00e9, formulaire sur-mesure, cr\u00e9neaux r\u00e9servables et liste d&#8217;attente automatis\u00e9e, voici 7 crit\u00e8res concrets &#8230;<\/p>\n","protected":false},"author":8,"featured_media":40744,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[42,41],"tags":[],"class_list":["post-40229","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-accompagnement","category-actualite"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e9mat\u00e9rialisation des collectivit\u00e9s : guide pour choisir son logiciel<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les \u00e9tapes cl\u00e9s pour r\u00e9ussir la d\u00e9mat\u00e9rialisation d\u2019une collectivit\u00e9 : besoins, outils, s\u00e9curit\u00e9, 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