SynBird Appointments
Online appointment booking software for councils and local authorities
SynBird makes online booking simple for residents, streamlines your staff diaries and reduces missed appointments. Every booking request lands in one place, reminders go out automatically and your teams stay in control of their schedules day to day.
SynBird Appointments
An appointment scheduling tool available 24/7 for residents and council staff
A more accessible service
Residents can book online at any time, day or night, from your website, while booking at reception or by phone remains available.
Guided booking journeys
Residents are guided through a short series of questions and receive a confirmation tailored to their situation.
Calmer working days
Automatic reminders mean fewer forgotten appointments, giving staff more time to focus on the people they serve.
- Multi-channel requests
- In person
- Website
- Phone
Step 1
Bring all appointment requests together
SynBird Appointments makes booking available online 24/7, while still allowing residents to book by phone or in person at reception.
Residents and staff use the same booking journeys: residents directly on your website through the booking widget, staff through the diary in their SynBird account when someone calls or visits.
- Guided questions
- Choice of time slot
- Contact details
Step 2
Guide residents through a tailored booking journey
A sequence of questions and information is displayed so that both the resident and the officer are prepared before the appointment.
The journey automatically offers time slots that suit the resident’s needs, and the information collected makes it easier to prepare each appointment.
- Authentication
- SMS
- Resident account
Step 3
Verify the resident’s identity securely
A confirmation code is sent to the resident, who enters it to verify their identity.
Every booking is authenticated, which protects access to the resident’s record.
- Review and confirm
- Email or SMS notification
- Appointment details
- Cancel or reschedule
- Documents to bring
Step 4
Confirm and notify residents automatically
A summary screen lets residents review their answers before confirming. A confirmation message is then sent automatically, from which they can view, reschedule or cancel their appointment.
Residents keep full visibility of their appointment and can change it themselves, without calling the council.
- Email and/or SMS reminder
Step 5
Reduce no-shows with automatic reminders
A reminder is sent automatically to the resident, based on the settings you choose in your SynBird account.
Fewer missed appointments, and residents know exactly which documents to bring for their situation.
Key features of SynBird’s online appointment booking software
Contact usOur online booking module is part of a complete suite designed to simplify how councils serve their residents.
- Tailored to your rules
Set conditions, rules and priorities for different groups of residents over specific periods.
- Activity reporting
Detailed statistics to track appointments by service or reason and monitor your no-show rate.
- Easy-to-read diary
Filters, icons and colour themes so each officer can personalise their diary view.
Online appointment booking for councils: FAQ
Which software can a council use to manage appointments?
SynBird Appointments is an online booking software built for councils and local authorities to manage appointments for any municipal service.
It organises staff diaries, reduces phone calls and improves the resident experience by letting people book online 24/7.
How can a local authority manage appointments more efficiently?
A local authority manages appointments more efficiently by centralising diaries, automating confirmations and sending reminders before each visit.
SynBird Appointments simplifies slot management, cuts no-shows through automatic email and SMS reminders and gives staff a clear view of their schedule.
What features should appointment booking software for councils include?
Appointment booking software for councils should include 24/7 online booking, shared diaries, automatic email or SMS reminders, appointment types, quotas and usage statistics.
SynBird Appointments offers all of these, plus forms with conditional questions that guide each resident and collect the right information for their request.
Where is the data stored?
All data is hosted in France, in an OVH datacentre qualified SecNumCloud, and processed in line with the GDPR.
SynBird is a SaaS solution developed in France and holds ISO 27001 certification for information security.
SynBird Appointments
SynBird Appointments gives residents and staff a booking service available 24/7. Fully configurable, it fits into any website to make booking and managing appointments simple.
