SynBird Queue Management
Queue management and visitor flow software for councils
SynBird makes reception easier to run with queue management software and a built-in ticketing system. It handles arrivals with or without an appointment, issues tickets and directs each resident to the right service, while staff see visitor flows in real time to keep queues moving and waiting times down.
SynBird Queue Management
A modern way to manage queues and visitor flows, and to improve the experience of every resident who comes to see you
Know who is coming
Reception and front-line staff in councils and public services get detailed information about upcoming appointments, so they can plan the day and manage the queue.
A smoother visit for residents
With the day’s schedule and visitor details in hand, staff can manage arrivals through a virtual queue and keep waiting calm and orderly.
Modern reception hardware
Optional equipment such as self-service kiosks, LED displays, ticket dispensers and digital signage screens can be added to tailor your on-site reception.
- Check-in
- Smartphone
- Tablet
- Kiosk
- Reception staff
- Digital ticket
- Printed ticket
Step 1
Manage arrivals and organise the queue
Every visitor, with or without an appointment, checks in on arrival. They receive a ticket, digital or printed, confirming their place in the queue.
Residents check in using whichever channel suits them. A ticket guarantees their place, and an estimated waiting time reduces frustration.
- Call to desk
- LED display
- LED pager
- Reception screen
- Arrival at desk = appointment starts
Step 2
Call residents and direct them to the right desk
When it is their turn, the resident is called automatically to the right desk via an LED display, a reception screen or an audio signal.
Once the resident arrives, the officer starts the appointment in the tool. Each stage is recorded for accurate tracking and activity monitoring.
Display equipment makes it easy for residents to find their way. From the desk, the officer opens the session with all the information needed to deal with the request efficiently.
- Resident leaves = appointment closed
- Next resident called to the desk
Step 3
Close the visit and call the next resident
At the end of the appointment, the resident leaves, the officer closes the appointment and the next person is called.
Appointments follow on smoothly from the schedule. Managers track activity, appointment length and waiting times in the reporting tab.
- Satisfaction survey sent
- Results collected for continuous improvement
Step 4
Post-visit satisfaction survey
After the visit, a satisfaction survey can be sent to the resident automatically or manually.
Results appear in the diary and can be exported, helping you fine-tune service quality and identify areas for improvement.
Key features of SynBird’s queue management software
Contact usSynBird’s reception and queue management module is part of a complete suite designed to simplify and improve how councils serve their residents.
- Fully integrated
with SynBird Appointments, with the option to connect to other software.
- Optimised reception
with virtual queues and estimated waiting times built into the solution.
- Personalised welcome
with detailed visitor information so staff can adapt their approach, improve the experience and reduce stress at reception.
Queue management for councils: FAQ
Which software can a council use to manage queues at reception?
A council can use dedicated queue management software such as SynBird Queue Management to organise arrivals, with or without an appointment, and direct residents to the right service.
The right choice depends on your visitor volumes, the services involved and the reception equipment you already have.
How can a local authority improve reception and reduce waiting times?
A local authority can improve reception by combining appointment booking, queue management and clear directions for residents.
Digital tickets, on-screen calls and waiting-time tracking help organise visitor flows and make each visit more pleasant.
What features does queue management software offer?
Queue management software typically offers virtual queues, paper or digital tickets, calls on screens or displays, routing to the right desk and waiting-time tracking.
Built-in statistics let managers monitor activity and spot where the service can improve.
Does SynBird require special hardware?
No, SynBird Queue Management works in a web browser without any special hardware.
Kiosks, LED displays, ticket dispensers and reception screens can be added if you want to equip your reception area.
SynBird Queue Management
SynBird Queue Management is a modern solution for managing visitor flows and improving the resident experience in councils, public services and health and social care settings.
