SynBird Procedures
Online forms and service requests software for councils and local authorities
SynBird takes resident requests online, brings every exchange into one place and speeds up case handling. The platform structures each request, helps staff work together across departments and lastingly improves your relationship with residents.
SynBird Procedures
A SaaS solution for online requests and resident relationship management.
Paperless requests
Our resident relationship management tool makes it easy to receive and process requests online. Residents can ask a question remotely or open a case in a few simple steps.
Better knowledge of residents
Staff use a single back office to process requests and correspondence, assign tasks and keep in touch with residents, whatever the situation.
Centralised, consistent data
Everyone involved works from up-to-date information, so departments coordinate better and residents get faster, more personal answers.
- Form submission
- With or without
- Attachment
- Geolocation
Step 1
Residents submit their request online
Each request is submitted through an online form and becomes a case, stored centrally in SynBird.
A single channel for every request. Attachments and geolocation of incidents make processing simpler and faster.
- Case created
- Case review
- Internal and/or external exchanges
- Option to offer an appointment
1 request = 1 case.
Step 2
Collaborative case handling across departments
The module supports teamwork, with exchanges within and between departments, as well as with residents.
Configurable workflows prevent requests from going to the wrong team or getting lost, and shorten processing times.
- Request approved
- Documents issued (certificate, agreement)
- Case closed
- Reply sent by email or post
Step 3
Reply to the resident and track the request
Letter and certificate templates, with your headers and formats, can be set up and sent by email. An appointment can also be attached to the case.
In a few clicks, staff can reply to an incoming case, offer an appointment and then welcome the resident on site. All exchanges happen in real time in SynBird.
- Custom dashboards
Step 4
Reporting and performance management
Built-in statistics let you track key performance indicators.
Statistics help you manage your workload: requests pending and completed, recurring request types, average processing time and more.
Key features of SynBird’s online requests software
Contact usSynBird’s online requests module is part of a complete suite designed to simplify and improve how councils serve their residents.
- All resident requests in one place
Every request is gathered in a single online tool, making case handling simpler and faster.
- Case classification and tracking
Sort your cases easily and see their status at a glance.
- Automated workflows
Visual process maps and automated steps to manage each stage of a request.
Online forms and requests for councils: FAQ
Which software can a council use to manage online requests from residents?
SynBird Procedures lets councils take resident requests online and track every case on a single platform.
It makes online forms easy to manage, speeds up request handling and modernises the relationship between the council and its residents.
How can a local authority move its services online?
A local authority can move its services online by offering accessible online forms, automating how requests are routed and keeping all exchanges with residents in one place.
SynBird Procedures streamlines the handling of resident requests and reduces administrative work for council staff.
What features should online request software for councils include?
Online request software for councils should include form building, document uploads, case tracking, automatic notifications, approval workflows and processing statistics.
SynBird Procedures offers all of these in a solution designed for local authorities, with options to interface and connect with your line-of-business software.
Is resident data secure with SynBird?
Yes, resident data is hosted in France in an OVH datacentre qualified SecNumCloud and processed in line with the GDPR.
SynBird is ISO 27001 certified for information security management.
SynBird Procedures
SynBird Procedures is online request management software that takes exchanges with residents paperless and makes processing every request faster and more accurate.
